a warm welcome awaits at the townsend with friendly staff and a delightful welcome drink

Top-notch service, beautiful rooms.

my stay at townsend was fantastic! the service was outstanding. when i ordered room service, the food was delivered promptly and was delicious. the room was spacious and nice, with a well-stocked mini bar and a big bathroom. i loved the atmosphere, which is new yet maintaining a historic charm.

can recommend

We had such a blast at the HUB Stadium nearby, enjoying some football-themed fun with the whole family. The food was delicious, and the atmosphere really made our stay even more enjoyable. Staying with my adult kids, it was a hit!

My wife says that the pool could use more family-friendly hours.

Very clean rooms and great staff. The bike rental option is a nice touch. Had issues with noisy events nearby.

Had trouble regulating the room temperature, which needed a few calls to maintenance but got sorted eventually. The lighting system proved frustrating, requiring multiple attempts to switch on or off. Housekeeping slammed doors repeatedly outside our suite while cleaning, which made it hard to relax. The fitness center feels neglected, with outdated equipment that nearly caused an injury due to rust. Overall, while the hotel has charm, the inconsistencies in maintenance and service took away from the experience.

I loved the Afternoon Tea Room. it was a perfect spot to unwind. The fireplace adds a cozy touch. The modern decor in the lobby is stunning. The Rugby Grille serves amazing dishes. My family and I felt pampered during our stay.

The location was perfect for exploring Birmingham, and the service at the Rugby Grille was incredible! However, the housekeeping could use improvement as they missed replenishing some basic items. 😊

The spacious Luxury Suite provided a comfortable stay, with a well-stocked mini bar and a roomy bathroom. In-room dining was impressively prompt, and the food was delicious, highlighting their granola options. Breakfast was a delightful experience as well. However, the pricing could be on the higher side for some guests, and I wish there were more options at the Rugby Grill.

I had a lovely time at Townsend while exploring the U.S. Their outstanding staff service and exceptional food quality truly made my stay special, despite some minor housekeeping issues. This hotel perfectly blends comfort with a warm atmosphere, making it a must-visit.

easy access to parks and restaurants for city strolls

During our stay, we loved how easy it was to stroll to nearby parks and dine at fantastic restaurants just steps away, making our weekend exploring the city truly enjoyable.

Just a smart choice for a weekend escape in Birmingham with very good value for money. The room service food was among the best we've ever experienced anywhere. Make sure to relax and enjoy the great food options.

The Luxury Suite was spacious and really nice. The bathroom was huge, which is a huge plus. The mini bar was restocked quickly, too. I loved the shower experience, felt super refreshing. But the room definitely showed some age with a few scuffs and scratches. Would’ve liked a more modern touch for the tech, too.